Shipping Policy

 

Shipping & Delivery Policy

 


Last updated: 20 September 2025

Questions? Email support@baerlane.com


 

Our “Made-to-Order” Approach

 


We produce each item fresh to order with our manufacturing partners. This reduces waste, ensures batch freshness, and lets us keep quality high without holding excess inventory. Because every order is made for you, there’s a short production & fulfilment window before an item ships.


Business days exclude weekends and public holidays.

 

 

 

How Delivery Time Is Calculated

 


Your delivery estimate = Production & Fulfilment time + Shipping time

 

  • Production & Fulfilment: 5–9 business days

    (time to custom-prepare, quality-check, and pack your order)

  • Shipping time (after fulfilment):

     

    • North America: 3–5 business days*

    • Global (most countries): 5–14 business days

    • Australia & New Zealand: 7–22 business days

     

 


 

Typical Total Time (Order → Delivery)

 

 

  • North America: 8–14 business days*

  • Global (most countries): 10–23 business days

  • Australia & New Zealand: 12–31 business days

 


*Rural or remote addresses may take slightly longer.

 

 

 

Order Processing & Tracking

 

 

  • You’ll receive an order confirmation immediately.

  • A shipping confirmation + tracking link is sent as soon as your parcel leaves our facility.

  • Orders with multiple items may ship separately so you get what’s ready sooner.

 

 

 

 

Shipping Countries & Restrictions

 


We ship to most countries worldwide. If checkout doesn’t accept your address, contact support@baerlane.com and we’ll help.


EU/UK note: We currently limit/disable orders to certain EU/UK destinations while we complete local compliance steps. If your address is blocked at checkout, please check back soon or email us.

 

 

 

Duties, Taxes & Customs

 


International shipments may incur import duties, VAT/GST, and customs fees charged by your local authorities. These are not collected by Baerlane and are the customer’s responsibility. Delays at customs are outside our control and are notincluded in the shipping estimates above.

 

 

 

Address Accuracy

 


Please double-check your shipping address at checkout. We aren’t able to reroute parcels once shipped. If you made a mistake, email us within 2 hours of placing your order and we’ll do our best to update it before fulfilment begins.

 

 

 

Cancellations & Changes

 


Because items are made-to-order, cancellations or edits are only possible within 2 hours of purchase. After that, your order will already be moving through production.

 

 

 

Delivery Issues (Lost/Damaged/Incorrect)

 

 

  • Damaged or incorrect item? Contact us within 7 days of delivery with photos and your order number—we’ll replace or refund as appropriate.

  • Tracking shows delivered but you didn’t receive it? Check with household members, neighbors, and your local carrier first. If still missing after 3 business days, email us and we’ll investigate.

 

 

 

 

Shipping Fees

 


Shipping fees are shown at checkout and depend on destination, weight, and selected service. Original shipping fees are non-refundable unless required by law or if we made an error.

 

 

 

Peak Seasons & Holidays

 


During peak holiday periods or severe weather events, both fulfilment and carrier transit times may extend. We’ll always aim to keep you updated if we see unusual delays.

 

 

 

PO Boxes & Military Addresses

 


Some carriers do not deliver to PO Boxes or military addresses. If your address type isn’t supported, we’ll contact you to arrange an alternative.

 

 

 

Where We Ship From

 


Orders are fulfilled through our trusted manufacturing and logistics partners in North America. Your parcel may ship from different facilities depending on product availability and destination.

 

 

We’re here to help. If anything looks off with your order or tracking, reach us at support@baerlane.com and we’ll jump on it.